Frequently Asked Questions

This list is provided as general information and to answer some of the more frequently asked questions about Quality Candy Company, King Leo & Gilliam products.

If this page does not answer your question, we encourage you to contact us at any time. We will do our best to reply as promptly as possible.

Where can I buy Quality Candy products?
Is there a minimum or maximum amount of candy I can buy?
Do you have a discount for larger orders?
What methods of payment do you accept?
Does your company assure that my satisfaction will be guaranteed?
I’m concerned about identity theft and my personal information being secure, do you take steps to ensure my privacy while shopping online?
Why do you need my telephone number or email address?
How much is shipping?
I saw “Horehound” as a candy flavor, but I’ve never heard of it. What the heck is horehound?
“Made In Mexico” is on your packaging, where does your candy come from?
I’ve heard a few negative things in the news about products from Mexico, is your candy safe?
I have a great idea for a new kind of candy! Would you guys like to hear it?
I have some food related allergies, is your candy gluten free? Peanut free or use any artificial flavors/colors that may affect me?
Can I order your candy if I’m outside the U.S.?
Can I customize an order? Gift wrap candy or include a special message?
Who does all of the beautiful photography of your candy?

Q: Where can I buy Quality Candy products?
A: We always encourage you to support the fine retailers in your area that sell our candy, if you cannot find a retailer in your area, please use our online store to purchase our products.
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Q: Is there a minimum or maximum amount of candy I can buy?
A: Our online candy store requires that your order be at least $25, there is no maximum (but feel free to test us). As a candy manufacturer, it would be difficult for us to process smaller orders. Many retailers across the country will be happy to accommodate your need for smaller quantities.
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Q: Do you have a discount for larger orders?
A: Yes! If your order will be over $3,000 you may qualify for wholesale pricing. Please contact us for a wholesale price list or, to inquire about a vendor account.
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Q: What methods of payment do you accept?
A: Currently, our online store accepts American Express, MasterCard and Visa. We do not accept personal checks at this time.
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Q: Does your company assure that my satisfaction will be guaranteed?
A: Absolutely! We take the utmost care when packaging your candy and expect that it will arrive to you in good condition. We also pay special attention when assuring your candy will be fresh and ready to enjoy. However, if your candy arrives in an unsatisfactory condition, please contact us immediately.
DISCLAIMER: Due to the nature of candy sticks & circumstances outside of our control in the delivery process, we cannot guarantee that all candy sticks will arrive unbroken. The shipping process will most likely cause some sticks to break. We do our utmost to package these to prevent breakage, but we will not be held responsible for any broken sticks.
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Q: I’m concerned about identity theft and my personal information being secure, do you take steps to ensure my privacy while shopping online?

A: You can shop at Qcandy.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Shopify Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.
  • For additional information regarding the privacy of your sensitive cardholder data, please read the Shopify Privacy Policy

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Q: Why do you need my telephone number or email address?
A: We only ask for this information in the event that we need to contact you about your order. We will NEVER sell your information or SPAM you in any way. We hate when people do that to us and we’d never treat our customers that way.
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Q: How much is shipping?
A: Shipping charges vary depending upon your location in the United States and the shipping service that you select. Upgrades to your shipping option can increase the price as well. We agree that shipping can seem rather expensive but we will do our best to minimize it where possible. All shipping options will be displayed during checkout and your payment amount will be added to your order.
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Q: I saw “Horehound” as a candy flavor, but I’ve never heard of it. What the heck is horehound?
A: Horehound is a member of the mint family that has been used for over a thousand years. Gilliam Horehound candy is made with 100% pure, natural horehound extract. The very mild herbal, but not too sweet flavor has been enjoyed for years by many people including airplane pilots and public speakers. Gilliam Horehound candy can be enjoyed as-is or dissolved in hot beverages. Try it!
The U.S. Food and Drug Administration has declared horehound safe as a food additive and many popular herbal cough remedies include it as an ingredient. Gilliam horehound candy however, does not contain any menthol or harsh ingredients.
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Q:  “Made In Mexico” is on your packaging, where does your candy come from?
A: Most of our ingredients come from the United States, from well respected suppliers such as Cargill, ADM, and Amalgamated Sugar. Processing and packaging takes place at our own U.S. managed factory located in Mexico, about ten minutes across the border from San Diego.
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Q: I’ve heard a few negative things in the news about products from Mexico, is your candy safe?
A: Absolutely! Please visit our Commitment To Quality section. Quality Candy takes great steps to ensure that the candy you and your children enjoy is rigorously tested, our factory, constantly inspected and only the best ingredients go into our products. Our promise to you is that every piece of candy we produce is a safe, quality piece of candy, every time. We enjoy it and treat our own children to it.
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Q: I have a great idea for a new kind of candy! Would you guys like to hear it?
A: It is our policy not to accept unsolicited candy ideas unless you’d like to discuss a Contract Manufacturing opportunity. Our candy development team work hard to create great tasting candy and we wouldn’t want to damage their fragile egos.
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Q: I have some food related allergies, is your candy gluten free? Peanut free or use any artificial flavors/colors that may affect me?
A:  All of our candy is Gluten free, we don’t use peanut products in our candy and we try to use natural flavors when possible, sometimes we do utilize artificial flavors/colors. Please review the ingredients on the packaging of all our candy and consult your doctor if you are still unsure.
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Q: Can I order your candy if I’m outside the U.S.?
A: Unfortunately no, due to extremely high duties imposed by countries outside the U.S. beyond our control, we cannot fulfill orders outside the U.S. at this time.
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Q: Can I customize an order? Gift wrap candy or include a special message?
A: Typically we don’t gift wrap our products but we do have Collectible Tins available. If you have a special request, contact us prior to ordering your candy and we will try to accommodate you.
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Q: Who does all of the beautiful photography of your candy?
A: Tchell DePaepe did the majority of the beauty shots we have. We couldn’t be happier with her work and suggest everyone visit her website.
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